Shipping

Orders placed after noon PST will ship next business day. Orders placed after 12PM PST on Friday will ship out Monday.

PLEASE NOTE that all orders containing face masks currently have a 3-5 days processing time before order is shipped out.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. When selecting our domestic or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

If you selected a traceable shipping option, please follow these steps to trace your package:

• Log in to your account
• Click on your order history
• Click on the tracking link that appears on your order details

COUNTRY SHIPPING RESTRICTIONS

ELLIE WAN does not currently ship to the following countries:

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, French Southern Territories, Heard & McDonald Islands, Hong Kong SAR China, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Macao SAR China, Maldives, Myanmar (Burma), Nepal, North Korea, Oman, Pakistan, South Georgia & South Sandwich Islands, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Turkmenistan, Uzbekistan, Vietnam, Yemen.

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.